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Tide Campus Drive 2024 for Social Media Support Specialist | Work From Home | Online Application

Tide - Tide (Tide Platform Limited) is a UK financial technology company providing mobile-first banking services for small and medium-sized enterprises. It enables businesses to set up a current account and get instant access to various financial services (including automated bookkeeping and integrated invoicing). Tide 2023 scheduled for the role of Social Media Support Specialist for any graduates. The detailed eligibility criteria, information and application process for this opening is given below.

Job Role - Social Media Support Specialist.

Location of Job - Work From Home.

Job Duties and Responsibilities - The responsibilities for this opening are mentioned below in-detail

  • Providing the best customer experience when handling member queries and feedback on social media and review channels
  • Supporting Root Cause Analysis and internal feedback loops with front-line support and specialist domains to mitigate an increase and repeat of complaints
  • Helping to cultivate and maintain a unique and customer-centric culture
  • Having the opportunity to support other members of the wider Tide team
  • Investigating complex issues and engaging with the PR, marketing and content teams
  • Delivering general front-line Customer Service in addition to creating small educational pieces of content for our members
  • Working on shifts.

Qualification Required - The candidates must be a bachelor's degree holder.

Age - A candidate must be at least 18 years old. There is no upper age limit mentioned by Tide.

Pay Scale/CTC - The average salary of an Social Media Support Specialist at Tide is Rs 30,600 per month approximately which will be around 3.5 lakhs per year.

Expected Knowledge and Skills - The knowledge and skills that you need are given below

  • Excellent spoken and written English skills
  • Good understanding of content creation and community management principles
  • Great communicator, you are able to explain complex information in a simple and easy to understand way and be confident talking with our customers
  • You have experience with handling queries via at least one social media platform for a minimum of 1 year is preferred
  • You enjoy finding novel ways to solve difficult problems
  • Strong organizational skills and you are able to juggle priorities to ensure that members get the best support experience
  • Good understanding of financial services terminology
  • Mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks
  • Comfortable using industry tools like Kustomer, GSuite, and Jira.

Selection Process - The selection process purely depends upon shortlisting. Once candidate is shortlisted, there will be round of assessment test and virtual/ face to face interview. After successful completion of these rounds, candidate will receive joining letter by the company on their registered email id.

Experienced or Fresher - Aspirants with no experience can also apply for Tide.

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How to Apply for Tide - All interested and eligible candidates can apply for this drive online by the following link as soon as possible.

Applicants need to apply via online mode. There is no offline application process for this particular hiring.

Closing Date - Candidates need to submit application through online application portal by (02-03-2024) expected. Candidates need to apply as soon as possible. Once seats are full, online application link will be closed.

Is there any Charge - No, there are no charges applicable for applying any private job. Legit private sector jobs does not charge any recruitment fees from applicants for employment.

Official Notification - To check all details on their official website, applicants can go through the link mentioned below.

Click Here for Official Notification 

 All The Best

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