Elastic Campus Drive 2024 for Customer Support Representative | Work From Home | Online Application

Elastic - Elastic is a free and open search company that powers enterprise search, observability and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Elastic 2023 scheduled for the role of Customer Support Representative for any graduates. The detailed eligibility criteria, information and application process for this opening is given below.

Job Role - Customer Support Representative.

Location of Job - Work From Home.

Job Duties and Responsibilities - The responsibilities for this opening are mentioned below in-detail

• Working directly with customers and internal teams via cases, chat, and web conferencing to understand and resolve issues found in accounts, billing, platform access, and partner integrations
• Becoming a Subject Matter Expert on partner account billing details and technical processes
• Performing deep analysis across many business systems for any issues related to accounts, billing, and subscription management
• Escalating within internal technical, development, and financial teams where necessary, owning all external communication with customers
• Educating our customers where necessary on various aspects of their cloud-based accounts
• Understanding and helping us improve our business systems and processes to avoid customer issues
• Uncovering enhancements we can make to our customer experience
• Communicating trends to Team Leads, Management, and development to improve our offerings
• Contributing to our knowledge base to ensure colleagues are also enabled to answer known issues.
  

Qualification Required - The candidates must be at least any graduates.

Age - A candidate must be at least 18 years old. There is no upper age limit mentioned by Elastic.

Pay Scale/CTC - The average salary of an Customer Support Representative at Elastic is Rs 33,300 per month approximately which will be around 4.0 lakhs per year.

Expected Knowledge and Skills - The knowledge and skills that you need are given below

• Strong ability to independently prioritize and manage your work in a distributed, dynamic, fast-paced environment
• Working understanding of technical troubleshooting practices related to Cloud-based services and/or business systems
• Creative problem-solving skills
• Strong English communication skills, both written and verbal.
  

Selection Process - The selection process purely depends upon shortlisting. Once candidate is shortlisted, there will be round of assessment test and two rounds of virtual interview. After successful completion of these rounds, candidate will receive joining letter by the company on their registered email id.

Experienced or Fresher - Aspirants must have minimum three years of experience in relevant field.

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How to Apply for Elastic - All interested and eligible candidates can apply for this drive online by the following link as soon as possible.

Click Here to Apply

Applicants need to apply via online mode. There is no offline application process for this particular hiring.

Closing Date - Candidates need to submit application through online application portal by (05-02-2024) expected. Candidates need to apply as soon as possible. Once seats are full, online application link will be closed.

Is there any Charge - No, there are no charges applicable for applying any private job. Legit private sector jobs does not charge any recruitment fees from applicants for employment.

Official Notification - To check all details on their official website, applicants can go through the link mentioned below.

Click Here for Official Notification  

 All The Best