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Rackspace Technology Campus Drive 2023 for Customer Service Specialists | Online Application

Rackspace Technology - Rackspace Technology, Inc. is an American cloud computing company based in Windcrest, Texas, an inner suburb of San Antonio, Texas. The company also has offices in Blacksburg, Virginia, and Austin, Texas, as well as in Australia, Canada, United Kingdom and India. The founders wanted to focus on application development–not hosting–but they were unable to find an opportunity to outsource the hosting work. Rackspace 2023 scheduled for the role of Customer Service Specialist for 12th pass or any graduates. The detailed eligibility criteria, information and application process for this opening is given below.

Rackspace Technology

Job Role - Customer Service Specialist.

Location of Job - Work From Home.

Job Duties and Responsibilities - The responsibilities for this opening are mentioned below in-detail

  • Answer incoming phone calls in an efficient and professional manner
  • Act as a customer resource regarding products, company structure, and company operation in order to effectively direct incoming queries to the appropriate individuals
  • Understand customer issues, identifies the urgency, scopes issue and prepares it for escalation, and triages to correct escalation team
  • Assist approximately 60 customers daily in a ticketing system to create and update tickets with relation to the call
  • Solve administrative calls without routing to a 2nd-line team
  • Follow schedule as given by workforce optimization
    Verify callers by using approved Rackspace methods.

Qualification Required - The candidates must be at least 12th pass.

Age - A candidate must be at least 18 years old. There is no upper age limit mentioned by Rackspace Technology.

Pay Scale/CTC - The average salary of an Customer Service Specialist at Rackspace Technology is Rs 29,160 per month approximately which will be around 3.5 lakhs per year.

Expected Knowledge and Skills - The knowledge and skills that you need are given below

  • Excellent English skills
  • Willing to learn

Selection Process - The selection process purely depends upon shortlisting. Once candidate is shortlisted, there will be round of assessment test and virtual/ face to face interview. After successful completion of these rounds, candidate will receive joining letter by the company on their registered email id.

Experienced or Fresher - Fresher aspirants can also apply for Rackspace.

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How to Apply for Rackspace Technology - All interested and eligible candidates can apply for this drive online by the following link as soon as possible.

Applicants need to apply via online mode. There is no offline application process for this particular hiring.

Closing Date - Candidates need to submit application through online application portal by (13-12-2023) expected. Candidates need to apply as soon as possible. Once seats are full, online application link will be closed.

Is there any Charge - No, there are no charges applicable for applying any private job. Legit private sector jobs does not charge any recruitment fees from applicants for employment.

Official Notification - To check all details on their official website, applicants can go through the link mentioned below.

Click Here for Official Notification 

 All The Best

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