InTouchCX Campus Drive 2024 for Customer Service Representative | Online Application

InTouchCX - InTouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. InTouchCX 2023 scheduled for the role of Customer Service Representatives for any graduates. The detailed eligibility criteria, information and application process for this opening is given below.
InTouchCX

Job Role - Customer Service Representative (Chat/Email).

Location of Job - Work From Home.

Job Duties and Responsibilities - The responsibilities for this opening are mentioned below in-detail

  • Responsible for providing excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools
  • Responsible to handle inquiries in a manner which meets quality and performance standards
  • Identify and escalate priority emails to appropriate channels
  • Handle customer complaints in a professional manner and attempt to successfully resolve cases in accordance with established guidelines
  • Document customer transactions accurately in the appropriate systems
  • Coordinate with the co-workers, lead persons and other departments as appropriate
  • Actively listen to the customer, and  show empathy and patience
  • Provide information to the client and place appropriate notes in the system indicating exactly what action was taken or needs to be taken
  • Ensure policies and procedures are followed in all contacts
  • Maintain thorough knowledge of systems so that information can be researched and proper information is given to the customer
  • Learn and retain a thorough working knowledge of all existing and new processes and procedures
  • Attend Team Meetings/additional training sessions as scheduled
  • Performs other duties as assigned.

Qualification Required - The candidates must be a bachelor's degree holder.

Age - A candidate must be at least 18 years old. There is no upper age limit mentioned by InTouchCX.

Pay Scale/CTC - The average salary of an Customer Service Representative at InTouchCX is Rs 29,160 per month approximately which will be around 3.5 lakhs per year.

Expected Knowledge and Skills - The knowledge and skills that you need are given below

  • Fundamental understanding of eCommerce websites
  • Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
  • Ability to listen attentively and to use the information provided by clients to tailor responses and actions to meet the client’s specific needs
  • Ability to work in a fast-paced, hectic, changing environment
  • Ability to organize and follow up multiple tasks/details with accuracy and timeliness
  • Ability to operate a phone system, personal computer
  • Ability to adhere to all organizational policies and procedures
  • Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
  • Ability to perform basic mathematical functions
  • Must successfully pass a background check if required
  • Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds.

Selection Process - The selection process purely depends upon shortlisting. Once candidate is shortlisted, there will be round of assessment test and virtual/ face to face interview. After successful completion of these rounds, candidate will receive joining letter by the company on their registered email id.

Experienced or Fresher - Freshers and experienced both are eligible for InTouchCX.

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How to Apply for InTouchCX - All interested and eligible candidates can apply for this drive online by the following link as soon as possible.

Applicants need to apply via online mode. There is no offline application process for this particular hiring.

Closing Date - Candidates need to submit application through online application portal by (17-01-2024) expected. Candidates need to apply as soon as possible. Once seats are full, online application link will be closed.

Is there any Charge - No, there are no charges applicable for applying any private job. Legit private sector jobs does not charge any recruitment fees from applicants for employment.

Official Notification - To check all details on their official website, applicants can go through the link mentioned below.

Click Here for Official Notification 

 All The Best

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