Job Role - Customer Service Representative.
Location of Job - Work From Home.
Job Duties and Responsibilities - The responsibilities for this opening are mentioned below in-detail
- Advises and guides the client regarding the use of a broad range of products, offerings, and services
- Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support
- Using technical resources and tools, they support the client by answering questions and responding to client requirements
- They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance
- They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
Qualification Required - The candidates must be a 12th pass or bachelor's degree holder.
Age - A candidate must be at least 18 years old. There is no upper age limit mentioned by Kyndryl.
Pay Scale/CTC - The average salary of an Customer Service Representative (Work From Home) at Kyndryl is Rs 31,600 per month approximately which will be around 3.8 lakhs per year.
Expected Knowledge and Skills - The knowledge and skills that you need are given below
- Questioning skills /probing skills, as relevant to the issue and level of the caller
- Excellent Communications skills
- Apply Knowledge of ITIL
- Apply Knowledge of Ticketing Tools
- Perform Remote Takeover
- Demonstrable ability to handle various tasks or projects with changing priorities.
Selection Process - The selection process purely depends upon shortlisting. Once candidate is shortlisted, there will be round of assessment test and virtual/ face to face interview. After successful completion of these rounds, candidate will receive joining letter by the company on their registered email id.
Experienced or Fresher
- Freshers and experienced both are eligible for Kyndryl.
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How to Apply for Kyndryl - All interested and eligible candidates can apply for this drive online by the following link as soon as possible.
Closing Date - Candidates need to submit application through online application portal by (06-11-2023) expected. Candidates need to apply as soon as possible. Once seats are full, online application link will be closed.
Is there any Charge
- No, there are no charges applicable for applying any private job.
Legit private sector jobs does not charge any recruitment fees from
applicants for employment.
Official Notification - To check all details on their official website, applicants can go through the link mentioned below.
Click Here for Official Notification
All The Best
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