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SherWeb Campus Drive 2023 for Support Lead | Work From Home | Online Application

SherWeb - SherWeb, Inc. is an hosted service provider based in Sherbrooke, Quebec, Canada. The company also has an office in Montreal. SherWeb operates in the cloud computing industry and has been in business since 1998. Sherweb 2023 scheduled for the role of Support Lead for any graduates. The detailed eligibility criteria, information and application process for this opening is given below.


Job Role - Support Lead.

Location of Job - Work From Home.

Job Duties and Responsibilities - The responsibilities for this opening are mentioned below in-detail.

  • Act as the main point of contact for a team of technical advisors
  • Assure complete customer satisfaction by respecting Sherweb’s high quality standards and values
  • Monitor, meet and exceed main team KPIs
  • Provide coaching and share your knowledge with team members to improve their skills
  • Manage supervisor callbacks, as well as files involving dissatisfied clients
  • Ensure all cases are carried out successfully through coaching and support
  • Provide guidance and advice to all team members and promote skill development
  • Evaluate individual and team performance with your direct manager
  • Manage disciplinary cases with your direct manager and Human Resources, if necessary
  • Act as the reference in all company projects involving the team
  • Assign regular and specific tasks to team members
  • Oversee the continuous improvement of procedures, technical processes and technologies
  • Stay up to date with the industry’s best practices and suggest improvements to provide the best service possible
  • Provide training when required and oversee change management within your team
  • Carry out all other related tasks per the job’s evolution and departmental needs.

Qualification Required - The candidates must be a bachelor's degree holder.

Age - A candidate must be at least 18 years old. There is no upper age limit mentioned by SherWeb.

Pay Scale/CTC - The average salary of an Support Lead at SherWeb is Rs 35,800 per month approximately which will be around 4.3 lakhs per year.

Expected Knowledge and Skills - The knowledge and skills that you need are given below

  • Beautiful offices for meetups and collaborative work
  • State-of-the art technology and tools
  • A results-oriented culture where talent, action, and thinking outside the box are given due recognition
  • Generous and caring colleagues of various professional and cultural backgrounds
  • Opportunity to recommend quality talent from your network through our generous referral program.

Selection Process - The selection process purely depends upon shortlisting. Once candidate is shortlisted, there will be round of assessment test and virtual/ face, to face interview. After successful completion of these rounds, candidate will receive joining letter by the company on their registered email id.

Experienced or Fresher - Freshers and experienced both are eligible for SherWeb.

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How to Apply for SherWeb - All interested and eligible candidates can apply for this drive online by the following link as soon as possible.

Applicants need to apply via online mode. There is no offline application process for this particular hiring.

Closing Date - Candidates need to submit application through online application portal by (05-07-2023) expected. Candidates need to apply as soon as possible. Once seats are full, online application link will be closed.

Is there any Charge - No, there are no charges applicable for applying any private job. Legit private sector jobs does not charge any recruitment fees from applicants for employment.

Official Notification - To check all details on their official website, applicants can go through the link mentioned below.

Click Here for Official Notification

 All The Best

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