HSBC Campus Drive 2023 for Contact Centre Representatives | Work From Home | Online Application

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HSBC - HSBC is an is a British multinational universal bank and financial services holding company. It is the largest bank in Europe. HSBC has offices in 64 countries and territories across Africa, Asia, Oceania, Europe, North America, and South America, serving around 40 million customers. HSBC 2023 scheduled for the role of Contact Centre Representatives for any graduates. The detailed eligibility criteria, information and application process for this opening is given below.

 
HSBC

Job Role - Contact Centre Representatives.

Location of Job - Aspirants can Work from Home. Its an hybrid work style. Hyderabad will be the job location for this hiring if aspirants opted for work from office.

Job Duties and Responsibilities - The responsibilities for this opening are mentioned below in-detail

  • Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible
  • Delivers what is promised in line with customer expectations
  • Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
  • Individual  service, quality and sales targets  through proactively introducing customers to new and value adding products and services that meets their needs
  • Targets on efficiency, quality and effectiveness
  • Adherence to documented policies an procedures
  • Generating customer loyalty through strong knowledge of key products and services
  • Owns and resolves issues and understands how and when to escalate
  • Quality monitoring scores.

Qualification Required - The candidates must be a 12th pass or a bachelor's degree holder.

Age - A candidate must be at least 18 years old. There is no upper age limit mentioned by HSBC.

Pay Scale/CTC - The average salary of an Contact Centre Representatives at HSBC is Rs 42,500 per month approximately which will be around 5.1 lakhs per year.

Expected Knowledge and Skills - The knowledge and skills that you need are given below

  • Changing performance parameters
  • Understanding updates on procedural changes and compliance
  • Achieving customer excellence in every contact
  • Must be proficient languages required by the process
  • Open to working flexible shifting schedules
  • Must be flexible
  • Ability to work in a high-volume, fast paced environment is required
  • Proficiency with personal computers and basic software packages and specialized applications
  • Excellent communication skills and is polite and friendly at all times.

Selection Process - The selection process purely depends upon shortlisting. Once candidate is shortlisted, there will be round of assessment test and virtual/ face to face interview. After successful completion of these rounds, candidate will receive joining letter by the company on their registered email id.

Experienced or Fresher - Freshers and Experienced both are eligible for HSBC.

How to Apply for HSBC - All interested and eligible candidates can apply for this drive online by the following link as soon as possible.

Applicants need to apply via online mode. There is no offline application process for this particular hiring.

Closing Date - Candidates need to submit application through online application portal by (31-01-2023) expected. Candidates need to apply as soon as possible. Once seats are full, online application link will be closed.

Is there any Charge - No, there are no charges applicable for applying any private job. Legit private sector jobs does not charge any recruitment fees from applicants for employment.

Official Notification - To check all details on their official website, applicants can go through the link mentioned below.

Click Here for Official Notification

 All The Best

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