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Pearson Campus Drive 2023 for Customer Service Administrators | Online Application

Pearson - Pearson is a British multinational publishing and education company headquartered in London, England. It was originally founded as a construction business in the 1840s but switched to publishing in the 1920s. It is currently the largest education company and was once the largest book publisher in the world. Pearson 2023 scheduled for the role of Customer Service Administrator for any graduates. The detailed eligibility criteria, information and application process for this opening is given below.

Job Role - Customer Service Administrator.

Location of Job - Work From Home.

Job Duties and Responsibilities - The responsibilities for this opening are mentioned below in-detail

  • Working closely with the existing Pearson teams in India, UK, AU and China. The successful applicant will be fluent in Hindi, Punjabi and English. They will act as the first point of contact for Pearson Partners in India who require support with their customers’ journey
  • Assist 3rd line support team with operational tasks for internal/external stakeholders for PTE Academic and related products
  • Providing feedback and training to Partners to ensure
  • Partners have the right information to hand
  • Ensure all Customer Service enquiries are processed and completed in an appropriate manner, within the team’s 24-hour Service Level Agreement (SLA)
  • Monitor enquiries received via all channels and provide appropriate responses via phone and email to customers on matters concerning PTE Academic
  • Maintain and update processes, policies and procedure documentation for internal stakeholders and customers
  • Maintain and monitor service quality tracking/reporting tools designed to identify gaps, trends, or over achievement in service standards and take prompt, proactive action to resolve issues wherever possible
  • Manage customer service improvement projects liaising with other parts of Pearson to ensure systematic improvement practices are put in place (where required)
  • Take effective ownership of customer issues; having the confidence to handle challenging/complex cases and find a resolution during a call, including following the appropriate escalation steps if necessary
  • Liaise with internal partners to deliver against SLAs within the required time-frames
  • Monitor customer service provision between delivery partners and be a primary point of contact for key clients on customer service issues
  • Support the local geography with reporting needs other ad-hoc back-office, administrative duties as required.

Qualification Required - The candidates must be a bachelor's degree holder.

Age - A candidate must be at least 18 years old. There is no upper age limit mentioned by Pearson.

Pay Scale/CTC - The average salary of an Customer Service Administrator at Pearson is Rs 35,000 per month approximately which will be around 4.2 lakhs per year.

Expected Knowledge and Skills - The knowledge and skills that you need are given below

  • Managed complex operations with efficiency and agility
  • Collaborated with various stakeholders to achieve common goals
  • Demonstrated ability to make sound decisions in ambiguous situations
  • Competencies
  • Excellent oral and written communication skills
  • Outstanding organizational skills with the ability to prioritize attention effectively across a diverse set of activities
  • Proficient in Microsoft Office.

Selection Process - The selection process purely depends upon shortlisting. Once candidate is shortlisted, there will be round of assessment test and virtual/ face to face interview. After successful completion of these rounds, candidate will receive joining letter by the company on their registered email id.

Experienced or Fresher - Freshers and experienced both are eligible for Pearson.

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How to Apply for Pearson - All interested and eligible candidates can apply for this drive online by the following link as soon as possible.

Applicants need to apply via online mode. There is no offline application process for this particular hiring.

Closing Date - Candidates need to submit application through online application portal by (10-01-2024) expected. Candidates need to apply as soon as possible. Once seats are full, online application link will be closed.

Is there any Charge - No, there are no charges applicable for applying any private job. Legit private sector jobs does not charge any recruitment fees from applicants for employment.

Official Notification - To check all details on their official website, applicants can go through the link mentioned below.

Click Here for Official Notification 

 All The Best

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