Job Role - Technical Support Consultant.
Location of Job - Work From Home.
Job Duties and Responsibilities - The responsibilities for this opening are mentioned below in-detail
- Deliver first-time resolution by handling customer requests and resolving customer’s technical and non-technical issues as often as possible during the first contact for assigned products on voice and chat channel
- The Job will include handling Technical support issues for Web Products (Adobe Express, Firefly, Animate, Dreamweaver and Adobe XD)
- Provide a professional & competent standard of online support for Global customers
- Accurately document all customer interactions in a case tracking database, when applicable
- Content to be logged in full written English
- Follow-up on interactions in timely fashion.Demonstrate ownership and willingness to resolve issues in a timely manner
- Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer
- Understanding of escalation handling procedures
- Understand the issue’s business impact
- Obtain general understanding of OS and application operations related to product usage
- Report top call generators, severe issues, new emerging trends, feature requests and common how to questions
- Should forward any issues/escalations to next level of support for further resolution
- Understand Top Issues documented by Support Product Managers to identify additional instances and support the resolution thereof.
Qualification Required - The candidates must be a bachelor's degree holder.
Age - A candidate must be at least 18 years old. There is no upper age limit mentioned by Adobe.
Pay Scale/CTC - The average salary of an technical support consultant at Adobe is Rs 30,600 per month approximately which will be around 3.5 lakhs per year.
Expected Knowledge and Skills - The knowledge and skills that you need are given below
- Excellent communication (Spoken & Written)
- Good Customer Service Skills
- High patience and pacifying skill to handle difficult customers
- Excellent Customer Service Skills with ability to deal handle and resolve escalated customer issues
- Experience in troubleshooting software on Windows and /or Mac operating systems
- Training skills
- Cultural awareness - conversational English
- Proficient knowledge of Windows, MAC OS, and general desktop support issues and configurations.
Selection Process - The selection process purely depends upon shortlisting. Once candidate is shortlisted, there will be round of assessment test and virtual/ face to face interview. After successful completion of these rounds, candidate will receive joining letter by the company on their registered email id.
Experienced or Fresher
- Aspirants with no experience can also apply for Adobe.
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How to Apply for Adobe - All interested and eligible candidates can apply for this drive online by the following link as soon as possible.
Closing Date - Candidates need to submit application through online application portal by (04-01-2024) expected. Candidates need to apply as soon as possible. Once seats are full, online application link will be closed.
Is there any Charge
- No, there are no charges applicable for applying any private job.
Legit private sector jobs does not charge any recruitment fees from
applicants for employment.
Official Notification - To check all details on their official website, applicants can go through the link mentioned below.
Click Here for Official Notification
All The Best
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