Adobe Campus Drive 2023 for Technical Support Consultant | Work From Home | Online Application

Adobe - Adobe originally called Adobe Systems Incorporated, is an American multinational computer software company incorporated in Delaware and headquartered in San Jose, California. It has historically specialized in software for the creation and publication of a wide range of content, including graphics, photography, illustration, animation, multimedia/ video, motion pictures and print. Adobe 2023 scheduled for the role of technical support consultant for any graduates. The detailed eligibility criteria, information and application process for this opening is given below.
Adobe

Job Role - Technical Support Consultant.

Location of Job - Work From Home.

Job Duties and Responsibilities - The responsibilities for this opening are mentioned below in-detail

  • Deliver first-time resolution by handling customer requests and resolving customer’s technical and non-technical issues as often as possible during the first contact for assigned products on voice and chat channel
  • The Job will include handling Technical support issues for Web Products (Adobe Express, Firefly, Animate, Dreamweaver and Adobe XD)
  • Provide a professional & competent standard of online support for Global customers
  • Accurately document all customer interactions in a case tracking database, when applicable
  • Content to be logged in full written English
  • Follow-up on interactions in timely fashion.Demonstrate ownership and willingness to resolve issues in a timely manner
  • Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer
  • Understanding of escalation handling procedures
  • Understand the issue’s business impact
  • Obtain general understanding of OS and application operations related to product usage
  • Report top call generators, severe issues, new emerging trends, feature requests and common how to questions
  • Should forward any issues/escalations to next level of support for further resolution
  • Understand Top Issues documented by Support Product Managers to identify additional instances and support the resolution thereof.

Qualification Required - The candidates must be a bachelor's degree holder.

Age - A candidate must be at least 18 years old. There is no upper age limit mentioned by Adobe.

Pay Scale/CTC - The average salary of an technical support consultant at Adobe is Rs 30,600 per month approximately which will be around 3.5 lakhs per year.

Expected Knowledge and Skills - The knowledge and skills that you need are given below

  • Excellent communication (Spoken & Written)
  • Good Customer Service Skills
  • High patience and pacifying skill to handle difficult customers
  • Excellent Customer Service Skills with ability to deal handle and resolve escalated customer issues
  • Experience in troubleshooting software on Windows and /or Mac operating systems
  • Training skills
  • Cultural awareness - conversational English
  • Proficient knowledge of Windows, MAC OS, and general desktop support issues and configurations.

Selection Process - The selection process purely depends upon shortlisting. Once candidate is shortlisted, there will be round of assessment test and virtual/ face to face interview. After successful completion of these rounds, candidate will receive joining letter by the company on their registered email id.

Experienced or Fresher - Aspirants with no experience can also apply for Adobe.

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How to Apply for Adobe - All interested and eligible candidates can apply for this drive online by the following link as soon as possible.

Applicants need to apply via online mode. There is no offline application process for this particular hiring.

Closing Date - Candidates need to submit application through online application portal by (04-01-2024) expected. Candidates need to apply as soon as possible. Once seats are full, online application link will be closed.

Is there any Charge - No, there are no charges applicable for applying any private job. Legit private sector jobs does not charge any recruitment fees from applicants for employment.

Official Notification - To check all details on their official website, applicants can go through the link mentioned below.

Click Here for Official Notification 

 All The Best

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