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Ixigo Campus Drive 2023 for Email Customer Executives | Work From Home | Online Application


Treebo Hotels - Ixigo, Launched in 2007 is an AI-based travel app based in Gurugram, India. ixigo services Indian travelers and their travel utility, planning, and booking problems using technology and artificial intelligence. Ixigo 2023 scheduled for the role of Email Customer Executive for any graduates. The detailed eligibility criteria, information and application process for this opening is given below.

Job Role - Email Customer Executives.

Location of Job - Work From Home.

Job Duties and Responsibilities - The responsibilities for this opening are mentioned below in-detail.

  • Efficiently handling calls/emails as per quality frameworks and prescribed SOPs for Trains/ Flights/ Buses/ Hotels
  • Investigate and resolve customer issues, including escalation cases, ensuring that each concern is addressed to customer’s satisfaction as and, when necessary, escalate issues to the appropriate team
  • Ensure that email responses meet the company’s standards for professionalism, accuracy, and adherence to company policies
  • Maintain operational metrics like First Response Time, Resolution Time and NPS within established targets
  • Attend regular quality and feedback sessions
  • Provide customer feedback based insights to help the team and organization make data-driven process improvements.

Qualification Required - The candidates must be a bachelor's degree holder.

Age - A candidate must be at least 18 years old. There is no upper age limit mentioned by Ixigo.

Pay Scale/CTC - The average salary of an Email Customer Executive at Ixigo is Rs 34,160 per month approximately which will be around 4.1 lakhs per year.

Expected Knowledge and Skills - The knowledge and skills that you need are given below

  • Excellent verbal and written communication skills
  • Strong analytical skills, problem solving skills and attention to detail
  • Customer-centric mindset and a commitment to delivering exceptional service
  • Ability to work independently and as part of a team
  • Ability to multitask effectively and thrive in a fast paced team environment
  • Flexible to work on some weekends and holidays as needed
  • Excellent proficiency in MS Word, PowerPoint and Excel
  • Exceptional communication skills, both written and verbal.

Selection Process - The selection process purely depends upon shortlisting. Once candidate is shortlisted, there will be round of assessment test and virtual/ face, to face interview. After successful completion of these rounds, candidate will receive joining letter by the company on their registered email id.

Experienced or Fresher - Aspirants must have minimum two years of experience as an executive in the eCommerce or travel sector.

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How to Apply for Ixigo - All interested and eligible candidates can apply for this drive online by the following link as soon as possible.

Applicants need to apply via online mode. There is no offline application process for this particular hiring.

Closing Date - Candidates need to submit application through online application portal by (25-12-2023) expected. Candidates need to apply as soon as possible. Once seats are full, online application link will be closed.

Is there any Charge - No, there are no charges applicable for applying any private job. Legit private sector jobs does not charge any recruitment fees from applicants for employment.

Official Notification - To check all details on their official website, applicants can go through the link mentioned below.

Click Here for Official Notification

 All The Best

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