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Rocket Health Campus Drive 2023 for Customer Success Associates | Online Application

Rocket Health - Rocket Health is an healthcare company of India. We provide specialty healthcare for mental and sexual health to individuals and organizations. We are on a mission to cancel stigma and so far, with 60+ healthcare professionals, we have held 35,000+ therapy sessions and have held 200+ support groups and activities for people across India and abroad. Rocket Health 2024 scheduled for the role of Customer Success Associate for 12th pass or any graduates. The detailed eligibility criteria, information and application process for this opening is given below.
Rocket Health

Job Role - Customer Success Associate.

Location of Job - Work From Home.

Job Duties and Responsibilities - The responsibilities for this opening are mentioned below in-detail

  • You will be responsible for the ongoing experience of all Rocket Health users over WhatsApp, phone, email, and other messaging platforms. This dynamic role requires you to be on chat actively - our care team believes in quick responses, and clearing queries and tasks in real-time
  • You will be required to call leads and existing users for feedback and a hands-on experience
  • Comes with a judgement-free and empathetic mindset that aligns with our vision of creating a safe space
  • Ability to spot patterns in user behavior on both an individual and aggregate level and recommend future plans to positively impact their experience
  • Leverage existing and additional relevant technologies for reporting and analytics across customer service and other customer-facing functions/ channels
  • Consistently delivering great end-to-end customer experience across stages, channels, and touch points in the customer journey.

Qualification Required - The candidates must be at least 12th pass or any graduates.

Age - A candidate must be at least 18 years old. There is no upper age limit mentioned by Rocket Health.

Pay Scale/CTC - The average salary of an Customer Success Associate at Rocket Health is Rs 25,200 per month approximately which will be around 3.0 lakhs per year.

Expected Knowledge and Skills - The knowledge and skills that you need are given below

  • Can hold a smile and a conversation (verbal and written) in English and Hindi
  • Should be comfortable communicating with customers via phone, WhatsApp, email and other messaging platforms
  • Inherent capacity to build a strong rapport and relationship with people - patience is the key to success
  • Knowledge about mental or sexual healthcare or any healthcare is an added advantage
  • Passion for speaking to people is a must.

Selection Process - The selection process purely depends upon shortlisting. Once candidate is shortlisted, there will be round of assessment test and two rounds of virtual interview. After successful completion of these rounds, candidate will receive joining letter by the company on their registered email id.

Experienced or Fresher - Freshers and experienced both are eligible for Rocket Health.

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How to Apply for Rocket Health - All interested and eligible candidates can apply for this drive online by the following link as soon as possible.

Applicants need to apply via online mode. There is no offline application process for this particular hiring.

Closing Date - Candidates need to submit application through online application portal by (23-06-2024) expected. Candidates need to apply as soon as possible. Once seats are full, online application link will be closed.

Is there any Charge - No, there are no charges applicable for applying any private job. Legit private sector jobs does not charge any recruitment fees from applicants for employment.

Official Notification - To check all details on their official website, applicants can go through the link mentioned below.

Click Here for Official Notification 

 All The Best

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