Tide Campus Drive 2023 for Customer Support Associates | Work From Home | Online Application

Tide - Tide (Tide Platform Limited) is a UK financial technology company providing mobile-first banking services for small and medium-sized enterprises. It enables businesses to set up a current account and get instant access to various financial services (including automated bookkeeping and integrated invoicing). Tide 2023 scheduled for the role of Customer Support Associate for any graduates. The detailed eligibility criteria, information and application process for this opening is given below.
Tide





Job Role - Customer Support Associate (Night Shift - Back Office and Outbound calls).

Location of Job - Work From Home.

Job Duties and Responsibilities - The responsibilities for this opening are mentioned below in-detail

  • Leading direct communication with customers over chat and email, and, whenever needed – over the phone (perform outbound calls to customers when requested by them)
  • Following established procedures and guidelines, but also participate in creating new processes or improving the existing ones
  • Delivering a 5-star customer experience based on a set of pre-defined metrics (Customer Satisfaction, Volume Contribution, Quality Assurance)
  • Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits
  • Helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks
  • Going through multiple tailor-made trainings and courses to help you elevate your skill-set and knowledge and make the next step in your career with Tide
  • Working late and night shifts (weekends and holidays included), based on a schedule that takes into account your preferences, but also meets the needs of the business.

Qualification Required - The candidates must be a bachelor's degree holder.

Age - A candidate must be at least 18 years old. There is no upper age limit mentioned by Tide.

Pay Scale/CTC - The average salary of an Customer Support Associate at Tide is Rs 30,600 per month approximately which will be around 3.5 lakhs per year.

Expected Knowledge and Skills - The knowledge and skills that you need are given below

  • You have excellent spoken and written English skills
  • You comfortable using industry tools like Zendesk, GSuite, and Jira
  • You are confident talking with our customers to help them get the most from their current account
  • You enjoy finding novel ways to solve difficult problems
  • You are always on the lookout for recurring issues and help create new workflows to solve them
  • You have really strong organizational skills
  • You have some experience working in customer service for the finance industry
  • You have some experience working in startups
  • You are able to support business in evening and night shifts.

Selection Process - The selection process purely depends upon shortlisting. Once candidate is shortlisted, there will be round of assessment test and virtual/ face to face interview. After successful completion of these rounds, candidate will receive joining letter by the company on their registered email id.

Experienced or Fresher - Aspirants must have minimum one year of experience as an customer support associate.

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How to Apply for Tide - All interested and eligible candidates can apply for this drive online by the following link as soon as possible.

Applicants need to apply via online mode. There is no offline application process for this particular hiring.

Closing Date - Candidates need to submit application through online application portal by (20-11-2023) expected. Candidates need to apply as soon as possible. Once seats are full, online application link will be closed.

Is there any Charge - No, there are no charges applicable for applying any private job. Legit private sector jobs does not charge any recruitment fees from applicants for employment.

Official Notification - To check all details on their official website, applicants can go through the link mentioned below.

Click Here for Official Notification 

 All The Best

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