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Rackspace Campus Drive 2023 for Customer Service Technicians | Work From Home | Online Application

Rackspace Technology - Rackspace Technology, Inc. is an American cloud computing company based in Windcrest, Texas, an inner suburb of San Antonio, Texas. The company also has offices in Blacksburg, Virginia, and Austin, Texas, as well as in Australia, Canada, United Kingdom and India. The founders wanted to focus on application development–not hosting–but they were unable to find an opportunity to outsource the hosting work. Rackspace 2023 scheduled for the role of Customer Service Technician for 12th pass. The detailed eligibility criteria, information and application process for this opening is given below.

Rackspace Technology

Job Role - Customer Service Technicians.

Location of Job - Work From Home.

Job Duties and Responsibilities - The responsibilities for this opening are mentioned below in-detail

  • Provide technical support to our customers via phone/chat/ support tickets on issues related to hosted business email and Microsoft Office 365 productivity suite
  • Provide consistent troubleshooting techniques to quickly and efficiently identify the source of a problem and provide solutions
  • Handles customer support requests primarily via phone, chat, and tickets. Escalates support requests, as necessary, to appropriate escalation path
  • Provides technical troubleshooting of product offerings and offers solutions that satisfy customer
  • Proactively seeks opportunities to educate and solve for future technical challenges a customer may face
  • Creates and maintains customer loyalty by serving customers above and beyond their expectations
  • Email delivery troubleshooting
  • Spam/ security analysis and recommendations
  • Desktop Client/ Mobile Device troubleshooting
  • Account and Billing related inquiries
  • Support users in use and troubleshooting of Microsoft products.

Qualification Required - The candidates must be at least 12th pass.

Age - A candidate must be at least 18 years old. There is no upper age limit mentioned by Rackspace Technology.

Pay Scale/CTC - The average salary of an Customer Service Technicians at Rackspace Technology is Rs 33,300 per month approximately which will be around 4.0 lakhs per year.

Expected Knowledge and Skills - The knowledge and skills that you need are given below

  • Must be detailed in documenting information and practice good follow-through techniques
  • Demonstrates basic problem-solving abilities; with a desire to take on additional responsibility.

Selection Process - The selection process purely depends upon shortlisting. Once candidate is shortlisted, there will be round of assessment test and virtual/ face to face interview. After successful completion of these rounds, candidate will receive joining letter by the company on their registered email id.

Experienced or Fresher - Freshers and experienced both are eligible for Rackspace.

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How to Apply for Rackspace Technology - All interested and eligible candidates can apply for this drive online by the following link as soon as possible.

Applicants need to apply via online mode. There is no offline application process for this particular hiring.

Closing Date - Candidates need to submit application through online application portal by (01-08-2023) expected. Candidates need to apply as soon as possible. Once seats are full, online application link will be closed.

Is there any Charge - No, there are no charges applicable for applying any private job. Legit private sector jobs does not charge any recruitment fees from applicants for employment.

Official Notification - To check all details on their official website, applicants can go through the link mentioned below.

Click Here for Official Notification 

 All The Best

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