Job Role - Associate Service Desk Specialists.
Location of Job - Work From Home.
Job Duties and Responsibilities - The responsibilities for this opening are mentioned below in-detail
- Answers inbound customer calls and/or transforms information from any customer service channel into the ticket system
- Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct - retrieves customer agreement on cost if no contract exists
- Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (i.e., password resets, software configuration, etc.)
- Uses remote tools to troubleshoot, analyze and resolve technical issues
- When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps
- Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (i.e., cancellations, additional information)
- Informs manager or dedicated IRM team in case of customer escalations
- Documents all activity and updates the appropriate knowledge management, reporting and other systems
- Ensures high levels of customer satisfaction at all times.
Qualification Required - The candidates must be at least 12th pass.
Age - A candidate must be at least 18 years old. There is no upper age limit mentioned by Diebold Nixdorf.
Pay Scale/CTC - The average salary of an Associate Service Desk Specialists at Diebold Nixdorf is Rs 33,300 per month approximately which will be around 4.0 lakhs per year.
Expected Knowledge and Skills - The knowledge and skills that you need are given below
- Native Speaker quality in required local language/primary language
- English language skills are additionally implied
- PC literacy, especially usage of Microsoft Office package
- Willingness to work in shift models, based on customer requirements
- Industry Knowledge preferred
- Strength in communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone.
Selection Process - The selection process purely depends upon shortlisting. Once candidate is shortlisted, there will be round of assessment test and virtual/ face to face interview. After successful completion of these rounds, candidate will receive joining letter by the company on their registered email id.
Experienced or Fresher - Aspirants having six months of experience in call center environment is recommended.
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How to Apply for Diebold Nixdorf - All interested and eligible candidates can apply for this drive online by the following link as soon as possible.
Closing Date - Candidates need to submit application through online application portal by (31-07-2023) expected. Candidates need to apply as soon as possible. Once seats are full, online application link will be closed.
Is there any Charge
- No, there are no charges applicable for applying any private job.
Legit private sector jobs does not charge any recruitment fees from
applicants for employment.
Official Notification - To check all details on their official website, applicants can go through the link mentioned below.
Click Here for Official Notification
All The Best
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