Expedia Campus Drive 2023 for Customer Service Representatives | Online Application

Expedia - Expedia Group, Inc., headquartered in Seattle, owns and operates travel fare aggregators and travel metasearch engines, including Expedia, Hotels, Vrbo, Travelocity, Hotwire.com, Orbitz, Ebookers, CheapTickets, CarRentals.com, Expedia Cruises, Wotif, and Trivago. Expedia powers travel for everyone, everywhere through our global platform. Expedia 2023 scheduled for the role of Customer Service Representative for any graduates. The detailed eligibility criteria, information and application process for this opening is given below.
 
Expedia

Job Role - Customer Service Representative.

Location of Job - Gurgaon.

Job Duties and Responsibilities - The responsibilities for this opening are mentioned below in-detail

  • Take charge on inquiries from Expedia’s Headquarter Offices addressed to Senior Executives, Board of Directors, Legal Department, and Public Relations, as well as issues filed with Consumer Organizations
  • Represent Expedia in a professional and positive manner
  • Research, analyze, and resolve customer cases by using appropriate tools and resources to assess situations and craft resolutions appropriate, while keeping ownership of the issue
  • Contact customers, travel partners, and internal teams via phone and email
  • Handle queues for areas of responsibility to ensure response time goals are met
  • Research and analyze data from various sources (Airline Computer Reservation System (CRS) Logs, Website, Voyager, EPC, NICE Tool, Glassbox System, etc.) related to customer and supplier issues
  • Identify problems, conduct root cause analysis and propose forward looking solutions
  • Document and provide executive reporting on individual issue outcomes as well as proposals for future prevention.

Qualification Required - The candidates must be a bachelor's degree holder.

Age - A candidate must be at least 18 years old. There is no upper age limit mentioned by Expedia.

Pay Scale/CTC - The average salary of an Customer Service Representative at Expedia is Rs 34,500 per month approximately which will be around 4.1 lakhs per year.

Expected Knowledge and Skills - The knowledge and skills that you need are given below

  • Traveler-focused and able to work expertly with both internal and external customers
  • Ability to perform work activities requiring teaming, guiding, and influencing colleagues
  • Strong analytical skills and creative problem-solving ability to include situational analysis and risk mitigation
  • Able to handle a high stress environment; handling stress without disruption to the operation, employees, or customers
  • Shows good judgment and common sense. Skilled in fair and impartial discernment
  • Strong verbal and written communication skills, including looking after frustrated and upset customers in a calm, cool, and composed manner
  • Ability to assess the customer and adjust communication style accordingly. Ability to explain complicated situations in simple terms
  • Organized and thrives in a complex work environment, balancing multiple tasks and priorities
  • Excellent written and spoken English, and a shown interest in English language
  • Excellent written and spoken English, and a shown interest in English language (i.e. film, books etc.)
  • Have the ability to work any shift.

Selection Process - The selection process purely depends upon shortlisting. Once candidate is shortlisted, there will be round of assessment test and virtual/ face to face interview. After successful completion of these rounds, candidate will receive joining letter by the company on their registered email id.

Experienced or Fresher - Freshers and experienced both are eligible for Expedia.

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How to Apply for Expedia - All interested and eligible candidates can apply for this drive online by the following link as soon as possible.

Applicants need to apply via online mode. There is no offline application process for this particular hiring.

Closing Date - Candidates need to submit application through online application portal by (23-04-2023) expected. Candidates need to apply as soon as possible. Once seats are full, online application link will be closed.

Is there any Charge - No, there are no charges applicable for applying any private job. Legit private sector jobs does not charge any recruitment fees from applicants for employment.

Official Notification - To check all details on their official website, applicants can go through the link mentioned below.

Click Here for Official Notification 

 All The Best

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